1 Policy Overview

Bakri Chhap operates across two distinct verticals, each with tailored policies reflecting their logistical realities:

2 Homestay Cancellation Slabs

Because village homestays have limited rooms (usually 2 to 4 rooms per home) and host families purchase organic ingredients and reserve staff specifically for your booking, the following cancellation slabs apply:

3 Mountain Weather & Road Disruption

High-altitude Himalayan routes occasionally experience sudden natural events such as heavy snowfall, temporary landslide clearance, or state administration travel advisories:

• Unforeseen Road Closures: If access to your destination village is officially restricted by police/administration due to landslides or extreme weather, we will offer a 100% credit voucher valid for 12 months for any Bakri Chhap destination, or coordinate an alternative accessible village stay.
• Early Departures: If a guest chooses to leave earlier than booked due to personal reasons, unused nights are non-refundable as the host reserved the space exclusively.

4 Events & Cultural Utsavs

For ticketed gatherings, community festivals (such as Bakri Swayamvar or harvest celebrations), and curated mountain workshops:

• Event passes can be cancelled with a 75% refund up to 10 days prior to the festival date.
• Within 10 days of the event, tickets are non-refundable; however, ticket transfers to a nominated friend or family member are accepted free of cost up to 48 hours before the event starts.

5 Natural Produce & Store Returns

We take immense pride in the purity of our mountain harvest. Every batch of raw honey, stone-ground flour, wild tea, and walnut oil is carefully tested and packed in eco-friendly protective containers.

Eligibility for Replacement or Refund:

• Transit Damage or Broken Seals: If an item arrives broken, leaking, or with a broken safety seal, please notify our helpdesk within 48 hours of delivery with unboxing photographs or a brief video.
• Wrong Item Received: If the delivered package does not match your order summary, we will immediately dispatch the correct product at our expense or issue a full refund.
• Quality Issue: If you identify a genuine packaging defect, we will process a replacement without asking you to ship back perishable food items.

6 Non-Returnable & Non-Refundable Items

For food safety and hygiene regulations, the following cannot be returned once delivered in good condition:

• Perishable farm harvest, unsealed honey jars, herbal infusions, and food products.
• Custom hand-embroidered or bespoke made-to-order artisan textiles.
• Clearance sale or seasonal harvest promotional items marked as non-returnable.

7 Refund Processing Timeline

Once your refund request is approved by our desk:

• Credit Card / Debit Card / Net Banking: Refunds are processed back to the original source account within 5 to 7 business days.
• UPI Payments: Refunds to GPay, PhonePe, Paytm, or BHIM UPI typically credit within 24 to 48 hours.
• Store / Stay Credit Vouchers: Issued instantly via email and valid across our entire network for up to 12 months.

8 How to Request a Cancellation or Refund

Initiating a cancellation or reporting a damaged shipment is quick and straightforward:

1. Send an email to example@gmail.com or message our WhatsApp Helpdesk at +91 9818889005.
2. Mention your Booking ID / Order Number and the reason for cancellation or return.
3. Attach unboxing photos if reporting transit damage for farm produce.
4. Our team will review and confirm your refund or rescheduling status within 24 business hours.